top of page

Refund, Exchange & Cancellation

We cannot offer returns unless the items fall into one of the following categories:

  • Item is damaged / defective in transit

  • Incorrect item is delivered


If you are not satisfied with your experience, we are here to help you. Our Exchange and Refund Policy is effective 14 calendar days from the day you have received your order. We hope to build trust and long-term relationships with our customers, so we aim to provide excellent service quality and fair compensation available to resolve your problems.


To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase (Order ID, Transaction ID, Emailed).


Please do not send your purchase back to the manufacturer.

Original condition is considered as any merchandise that is unopened and not used and is not stained or damaged in any other way. 


Wrong information/Order Cancellation

In the event that you may have placed an order wrong when making your selection and needs to be corrected, you can do so by notifying us via email within 12 hours after you have received your email confirmation. We also encourage all our valued customers to provide us with complete and precise information (name, address, and if possible, a contact number). If the shipping company is not able to track the shipping address, the package will be sent back to the storeroom and will undergo shipment again once the correct information is updated with us.


How to request for an Exchange or a Refund?

Send us an email to

For damaged/defective items, please attach at least 2 screenshots of the item indicating the damaged part or describing its defect. Items must be returned to us in its original packaging, unused and in the same condition when it arrived. Please also include the actual receipt of the order as proof of purchase.

Once we have received your item and inspection is done, we will immediately send you a notification regarding the approval of your request (item replacement or refund).


Cancellation request must be sent to us within 12hrs upon receiving your email confirmation.


Please also note that for cancellations, management processing will process a transaction fee of 30% of your total order value may apply.


Orders can no longer be cancelled or changed once the shipment has begun thus can then be subjected to our Exchange/Return policy for resolution.

You are eligible for an Exchange/Refund if:

  1. You have received the wrong item.

  2. The item you received is defective.

  3. The item is damaged upon arrival.


How long can the refund be processed?

Returns usually take 2 - 4 weeks to be processed. In some cases, delays in delivery may occur especially now due to the pandemic. Only when we have received the item the inspection shall proceed. Refunds will be paid through the original type of payment when the purchase was made and may be processed within a certain number of days. For credit/debit card users, the posting may appear on your next billing cycle, depending on your bank’s policies. If you have not seen the refund after the promised processing time, please do contact your bank first.


Do I pay the shipping fee for returns?

Please be advised that you will be responsible for your shipping cost when returning an item.

Shipping costs are non-refundable. Refunds only cover the retail price of the item that was ordered

Late or missing refunds (if applicable)

If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at 


Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to address:  143 Boardman Canfield Rd. Suite 314, Boardman, Ohio 44512



To return your product, you should mail your product to address: 143 Boardman Canfield Rd. Suite 314, Boardman, Ohio 44512

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.


If you are shipping an item over $150, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


What is CFA’s Refund policy for exams?

There are NO refunds offered on certification exams unless the scheduled exam date is cancelled by CFA. However, exams may be rescheduled within 6 months of the original exam date at no additional cost. Exams are non-refundable and non-transferrable and must be taken by the person who is registered for the exam. In the event of you needing to reschedule your exam you may choose to do so at one of our PSI locations or have it at home by a Live Remote Proctor.



Address: 143 Boardman Canfield Rd. 

                 Suite 314, Boardman, Ohio 44512


Phone:     216-329-3232

bottom of page